Reset Your Support Portal Password

Introduction

If you forget your password for the Brightcove Support Portal, or you just want to change it, it is very easy to do. The steps below will walk you through the process.

Steps

1. Go to the Support Portal.
2. Click the "Forgot your password?" link:

   

3. In the Forgot Your Password dialog, enter your username and click Continue:

   

4. Within a few minutes, you should receive an email with a link to the password reset page:

   

5. Click the link, and in the page that opens, enter and confirm your new password, and then click Change Password:

   

6. Your password will be updated immediately, and you will be forwarded to the Support Portal.